ACTAVIANUS , J. R.; PURMONO, B. B. THE INFLUENCE OF SERVICE QUALITY ON LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS INTERVENING VARIABLES IN PT. BPR UNIVERSAL KALBAR. JEMBA: Journal of Economics, Management, Business and Accounting, [S. l.], v. 1, n. 4, p. 20–45, 2023. DOI: 10.54783/jemba.v1i4.22. Disponível em: https://journal.barasaki.com/index.php/jemba/article/view/22. Acesso em: 3 jul. 2024.