Actavianus , J. R. and Purmono, B. B. (2023) “THE INFLUENCE OF SERVICE QUALITY ON LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS INTERVENING VARIABLES IN PT. BPR UNIVERSAL KALBAR”, JEMBA: Journal of Economics, Management, Business and Accounting, 1(4), pp. 20–45. doi: 10.54783/jemba.v1i4.22.